Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

Eligibility Requirements

To use our platform, you must:

1. Be at least 18 years old
2. Not be a resident of any jurisdiction that prohibits online gambling
3. Provide accurate information during account registration

Minimum Age Requirements

You must be at least 18 years old to use our platform.

Geographic Restrictions

We only allow users from the United Kingdom (UK) to access and play on our site. Users from other jurisdictions are not permitted.

Account Registration Rules

To create an account, you will need to:

1. Provide valid identification
2. Register with a unique username and password
3. Agree to these Terms and Conditions

One- Account-per-user Policies

You may only have one active account on our platform at any given time.

Identity Verification and KYC

We reserve the right to verify your identity through various means, including:

1. Document verification
2. Biometric identification
3. Other methods as required by law or regulation

Account Accuracy Obligations

You must ensure that all information provided during account registration is accurate and up-to-date.

Account Security Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and account details.

Login Credentials and Password Protection

You agree to:

1. Use a strong password
2. Keep your login credentials confidential
3. Notify us immediately if you suspect any unauthorized access

Restricted Behaviour and Prohibited Activities

We prohibit the following activities on our platform:

1. Collusion or fraud
2. Manipulation of gameplay results
3. Creation of multiple accounts to participate in bonus offers
4. Any other behaviour that may be considered unfair, abusive, or detrimental to others

Multi-Accounting and Fraud Prevention

We reserve the right to close any account we deem suspicious or involved in fraudulent activity.

Bonus and Promotion Rules

1. Bonuses are subject to specific terms and conditions outlined on our platform
2. Bonus abuse will result in bonus removal and potential account closure
3. We may adjust, cancel, or modify bonuses at our discretion

Wagering and Gameplay Conditions

You agree that all gameplay is governed by the applicable game rules.

Bonus Abuse Prevention

We reserve the right to:

1. Monitor your account for suspicious activity
2. Revoke bonus eligibility if necessary

Deposits and Withdrawals

To request a withdrawal, you must verify your identity with us first.

• We will review withdrawals in accordance with our internal procedures.
• Any disputes or issues related to withdrawals should be directed to support.

Verification Before Withdrawals

We may require further verification before processing any withdrawal requests.

Processing and Review Procedures

Our platform has a system for reviewing all account transactions, gameplay outcomes, and player behaviour. This is necessary for us to ensure compliance with applicable laws and regulations.

Responsible Gambling Expectations

We take responsible gambling seriously:

• We will not knowingly provide services or support to individuals who are under 18 years old.
• You agree to participate in responsible gaming by using our self-exclusion features if you feel it is necessary

Self-Exclusion and Account Restrictions

If we believe that your account has been involved with suspicious activity, fraud, or abuse, we may choose to restrict access.

We take the security of our systems seriously. Occasionally technical issues occur due to unforeseen events such as:

• Power outages
• Hardware failure
• Network connectivity problems

These situations are rare and usually resolve quickly without affecting your gameplay experience.

If you wish to close your account, please contact support via our website or email address.

Intellectual Property and Platform Ownership

Our platform is owned by Sundae Bingo, which retains all rights to its intellectual property, content, trade marks, copyrights and other proprietary information contained on this site.